Account Verification That Protects Your Balance
Verification is how we confirm that the person withdrawing funds is the same person who opened the account — it is a security layer, not a delay tactic. The documents we ask for are straightforward: a photo of your national ID and a clear image that matches your account name. Once submitted, our team reviews the documents and updates your account status.
A verified account can withdraw without interruption and is protected against unauthorised access. If you run into anything during the process, our support channel is where you get it resolved — reach us through the live chat or the contact form available inside your account dashboard.
- Submit your national ID — Upload a clear photo of your NID — both sides if prompted — directly from your account settings.
- Match your account name — The name on your ID must match the name registered on your ck499 account exactly.
- Await review — Our team checks the documents and confirms your verified status; you will see the update in your account.
- Withdraw freely — Once verified, withdrawals to your bKash, Nagad or Rocket wallet proceed without additional ID checks.